HVAC Operations & Sales Manager

Wilmington, NC

Full Time

Manager/Supervisor

Anderson Air is seeking a high-performing HVAC Operations & Sales Manager to lead, scale, and optimize our residential HVAC division. This is a true leadership role for a results-driven operator who understands both the field and the financials. You will oversee daily service, maintenance, replacement, and Residential New Construction (RNC) operations while driving revenue growth, profitability, and a 5-star customer experience.

This is an opportunity to step into a leadership seat where you will directly impact revenue, team culture, operational efficiency, and long-term growth.

Responsibilities:

Oversee all residential HVAC service, maintenance, installation, replacement, and RNC operations.
Lead and develop field managers, technicians, installers, dispatchers, and comfort advisors.
Ensure operational efficiency, scheduling accuracy, job costing, and production targets are consistently met.
Maintain high quality standards and strong customer satisfaction metrics.
Drive close rates, average ticket, financing penetration, and overall revenue growth.
Coach comfort advisors and field teams on sales process, communication, and presentation.
Implement and monitor sales strategies to improve conversion and profitability.
Hold team accountable to weekly and monthly KPIs.
Own departmental P&L performance and drive margin improvement.
Utilize ServiceTitan reporting and dashboards to monitor KPIs including revenue per tech, average ticket, gross margin, and capacity.
Identify operational bottlenecks and implement process improvements.
Forecast revenue and manage labor efficiency.
Recruit, hire, train, and coach high-performing team members.
Build a culture of accountability, urgency, and customer-first service.
Conduct regular performance reviews and leadership meetings.
Develop future leaders within the organization.

Qualifications:

Five (5)+ years of HVAC leadership experience in residential service and installation.
Proven track record of driving both operational performance and sales growth.
Strong understanding of residential HVAC KPIs, financial statements, and margin management.
Experience managing ServiceTitan reporting and dashboards preferred.
RNC / Residential New Construction HVAC experience strongly preferred.
Strong leadership presence with the ability to motivate and hold teams accountable.

What We Offer:

Competitive base salary + performance bonus
Health, dental, and vision insurance.
401(k) with company match.
Paid time off and paid holidays.
Company vehicle or vehicle allowance.
Leadership growth and advancement opportunities within a growing organization.

If you are a growth-minded HVAC leader who thrives on driving results, building high-performing teams, and owning your numbers, we want to hear from you. Apply today and take the next step in leading a division positioned for strong, scalable growth.

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HVAC Operations & Sales Manager

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